ITIL® Intermediate Capabilities - Planning, Protection, & Optimization

ITIL® Intermediate Capabilities - Planning, Protection, & Optimization

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Course Details

Course Outline

1 - Course Introduction
  • 2 - PPO and Service Strategy
  • 3 - Demand Management
  • Purpose and objectives
  • Scope
  • Value to business
  • Policies, principles, and basic concepts
  • Process activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Information management
  • Critical success factors and key performance indicators
  • Challenges and risks
  • 4 - PPO and Service Design
  • 5 - Design Coordination
  • 6 - Availability Management
  • Purpose and objectives
  • Scope
  • Value to business
  • Policies, principles, and basic concepts
  • Process activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Information management
  • Critical success factors and key performance indicators
  • Challenges and risks
  • 7 - Capacity Management
  • Purpose and objectives
  • Scope
  • Value to business
  • Policies, principle and basic concepts
  • Process activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Information management
  • Critical success factors and key performance indicators
  • Challenges and risks
  • 8 - Information Security Management
  • Purpose and objectives
  • Scope
  • Value to business
  • Policies, principle and basic concepts
  • Process activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Information management
  • Critical success factors and key performance indicators
  • Challenges and risks
  • 9 - Technology and Implementation Considerations
  • 10 - Good Practices for Process Implementation
  • 11 - Additional Sources of Help
  • 12 - Sample Documents and Templates
  • 13 - Sample Documents and Templates
  • 14 - Living the Lifecycle Assignments
  • 15 - Study and Exam Taking Tips
  • 16 - Course Syllabus
  • 17 - Key Concepts Review
  • 18 - Study Aids
  • 19 - Study Aids Answer Key
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  • Actual course outline may vary depending on offering center. Contact your sales representative for more information.

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    Target Audience

    ITIL® Intermediate Capabilities - Planning, Protection, & Optimization

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    Course Length : 5 Days (40 Hours)

    There are currently no scheduled dates for this course. Please contact us for more information.

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