1 - Planning and Building a Service Value Stream
Tackling the concepts and challenges related to SVSUsing the “shift left” approachThe true value of information and technology across the SVS
2 - Contributing to Creation, Delivery and Support
Using the value stream to design, develop and transition new servicesAdding to a value stream by leveraging ITIL practicesProviding user supportFurthering the value stream for support through ITIL practices
3 - Creating, Delivering and Supporting Services
Coordinate, prioritize and structure activitiesThe value of buy vs. build, sourcing, and service integration and management
Actual course outline may vary depending on offering center. Contact your sales representative for more information.
Who is it For?
Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Ideally candidates should have at least two years professional experience working in IT Service Management.
The ITIL 4 CDS Qualification would most likely suit the following delegates:
Individuals continuing their journey in service management
ITSM managers and aspiring ITSM managers
ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery
Existing ITIL qualification holders wishing to develop their knowledge
The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs.
Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management.